Magento Help Desk

Customers can reply to help desk replies directly from their email client.

Magento help desk.

With magento 2 help desk extension it helps you to collect all request inquiries offline chat messages email in one place. The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent store administrator user eligible to answer. To enhance the customer service for your e commerce store help desk extension by exto is a great selection. This allows you to optimize customer support and monitor help desk performance alongside your revenue.

Magento 2 help desk integrates uvdesk help desk extension with your magento. The help desk interface is simplified to provide faster access and maintanence. Help desk agents can reply to tickets directly from their email client. Help desk utilizes ticket system customers may submit tickets via native magento contact form from the customer account section or by directly emailing help desk gateway.

All messages will be assigned to the proper department without leaking information. The admin and its assigned agents can manage all the tickets either from the magento back end or from the uvdesk dashboard. Magento help desk extension allows your customers to post tickets regarding your products through a comprehensive ticketing system. Furthermore utilize ticket system is very important to bring a powerful and flexible solution for store support in magento new auto convert email to ticket new compatible with.

It allows a registered user to create a ticket regarding its query. Help desk agents can submit tickets from magento s admin panel. We ll also show you how to join this data to your magento store to determine clv of customers who have and have not filed a request. This is an amazing module which integrates uvdesk helpdesk ticket system with magento 2.

It allows you to create departments use 5 types of templates with auto responding tools change priorities and view ticket statistics from the back end.